Conversations Term Glossary

Conversations - Term Glossary

This glossary will define common terms used in Reapit PM's Conversations.

Term	What it means
Conversation	A collection of related emails, activities, and notes connected to an assignee, participants and properties.
Thread	A series of related emails that stem from an original message.
Conversation Started	The first email in a Conversation.
Details	Information about a Conversation, including the assignee, participants and linked resources.
Assignee	The Reapit PM user is assigned to a Conversation. You can reassign Conversations using the ‘Edit’ link.
User	An agency staff member using Reapit PM.
Participants	The sender or recipients of an email in a Thread, including CC’d and BCC’d contacts. Note: Conversations with unknown participants appear in a separate tab.
Unknown Participants	A list of emails that contacts need to be assigned to the correct participant manually
Unassigned	A filtered list of emails that were unable to be assigned to a User
Tenant	A contact in Reapit PM has been identified as a tenant.
Owner	A contact in Reapit PM has been identified as an owner.
Links	Resources linked to a Conversation, such as properties, management agreements, tenant agreements, or bills.
Management Agreement	A link to the owner’s contact card.
Tenant Agreement	A link to the tenant’s contact card.
Bill	A link to a bill created from the Conversation (e.g., from an email attachment).
Activities	Actions taken within a Conversation Thread, such as notes added, reassignment or bill creation, including timestamps and users involved.
Note	Internal comments or records added to a Thread by a Reapit PM user.
Archive	An action to remove a Conversation from the inbox when you are finished with actioning a conversation. (This does not affect your Gmail/Outlook email account)
Delete	An action to delete an email from Conversations and any associated timelines. (This does not affect your Gmail/Outlook email account)
Message	An email or SMS communication.