Console Pay Arrears Notification Suppression

Overview

Console Pay Arrears Notification Suppression

When a Tenant has been debited for Rent via Console Pay, the funds go through clearing. It is important to ensure that payment schedules are configured to allow for 2 business days clearing.

When using Console Pay and the Automatic Arrears Workflow, Reapit PM knows when the payment clears. With this information, if there is an arrears notification due to go out for the tenant, Reapit PM checks to see if the funds going through will cover the arrears amount.

If the amount covers the outstanding arrears, the arrears notification is not sent to the tenant to avoid confusion. If an arrears notification is suppressed, a message to the arrears timeline will be added to give you full transparency.

To avoid the tenant going into arrears, make sure when your setup the Direct Debit payment schedule you allow for 2 business days before the payment is due to allow for clearing times for the debit dates.

As you can see from the diagram below, the timeline includes a system message showing the Console Pay payment is clearing and no arrears notification was sent.