Console Pay - How to Stop Duplicate Payments When Creating a New Payment Schedule

Overview

Console Pay - How to Stop Duplicate Payments When Creating a New Payment Schedule

This article will guide you through creating a new payment schedule on the Tenant file and ensuring there are no duplicate payments.

1. From the Tenancy connected to Console Pay, navigate to the three dots and select Manage Console Pay.

2. Creating or updating a schedule will convert all previously scheduled payments, including single-instance payments, into manual payments.

3. After creating a new schedule, it is recommended to review the Upcoming Payments tab to ensure duplicate payments are avoided.

4. If any payments in the upcoming list appear to be duplicates after the new schedule has been created, click on the payment to bring up the details.

5. Click Delete to remove the duplicate payment.

6. The payment will be removed from the upcoming list. Ensure this is done with any other potential duplicate payments if they appear on the list.