Console Pay Scenario - Existing Tenancy Agreement no Outgoings (in Rent Arrears)

Overview

Console Pay Scenario - Existing Tenancy Agreement no Outgoings (in Rent Arrears)

Note: The feature mentioned in the article is not yet available to all users. If you don't see it as an option or if you're interested in enabling the 'Paid to Date +1' feature, please feel free to contact our support team for further assistance.

It is essential that all direct debit changes are made in the morning prior to the 1pm AEST cutoff for direct debits and consider 3 business days of clearance.

Invoice creation requires the below calendar day notice to ensure that the scheduler will automatically prepopulate the required debit date for recurring invoices and rent to Paid to Date + 1:

Monthly Rent / Invoices: 16 or More days prior to due date

Fortnightly Rent / Invoices: 8 days prior to due date

Weekly Rent / Invoices: 4 days prior to due date

The process in this article include:

• Console Pay Scenario - Existing Tenancy Agreement no Outgoings (in Rent Arrears)

This article will guide you through enabling Console Pay and recurring invoices on a Tenancy who currently is in arrears with no outgoings setup. Note: while this can be setup with a Tenant in arrears, the recommendation would be to try to clear any outstanding arrears before enabling this for a smoother experience.

1. From the Tenancy Agreement, select the 3 action dots to the right of the Contact card > send invite to Console Pay.

2. Once the Tenant has completed the application to set up Console Pay a green tick will appear next to the Tenancy from the Tenant list.

3. Navigate to the Tenancy Agreement > Edit. Navigate to Recurring Outgoings. Click to Create recurring invoices to tenant then confirm the frequency, invoice dates, paid to and dissections. Click Save & View.

Note: In this scenario, the Tenant is currently paid up to the 25/7/25 leaving them close to two months in arrears. By enabling the scheduler now, the Direct Debit using Console Pay Start on date will populate with the day after the create next invoice on date. You can manually set this date to be the after the paid to date +1 which in this instance would be 26/10/25. The arrears on any previous rent amounts will still need to be collected.

4. Select the three dots to the right of the Contact > Manage Console Pay.

5. Select Create Schedule

6. You will be prompted to confirm the rent debit amount, debit date and frequency. The amount will populate from the rental amount. Confirm the Debit Date > Click Create

7. Once Created, the schedule will display from the Overview tab. Once recurring invoices start to generate, the invoice preferences will display the amounts to be debited along with the Rent amount.

8. Arrange with the Tenant to recover any unpaid rent taken with a manual Console Pay debit on a scheduled date. If invoice(s) have been raised for this, select the invoice from the Unscheduled Outstanding Invoices section.

9. Confirm the amount > Select the manual Debit Date > click Create.

10. The manual payment will now be displayed under the Upcoming tab with the Invoice number, description, due date and when it will be charged.

11. If it has been arranged to take the payments without invoices, from Overview, select New Payment

12. Select the type as rent debit, the amount to charge as a once-off, and the Debit Date. Select Create

13. The one-time rent payment will appear in the upcoming list to be charged including date of debit.