• Reapit SalesProduct docsAustralia's #1 real estate sales CRM

    Contacts & Communication

    ACMA - Frequently Asked QuestionsUpdated 2026-07-02

    This article will cover the most frequently asked questions for ACMA verification.

    Add a ContactUpdated 2026-06-22

    This article runs through how to add a contact in Reapit Sales.

    Add a Meeting with a ContactUpdated 2026-06-22

    This article runs through how to add a meeting to a contact in Reapit Sales.

    Add a Note to a ContactUpdated 2026-06-22

    This article runs through how to add a note to a contact in Reapit Sales. The processes in this article include: Adding a note through the Contact Card Adding a note through the Advanced Contact Search Results Adding a note through the Quick Action Icon Adding a note through the Contact Pop Up Summary via Tasks

    Add a Rental AppraisalUpdated 2026-06-22

    This article runs through how to add a rental appraisal in Reapit Sales.

    Add Business as a ContactUpdated 2026-06-22

    This article runs through how to add business as a contact in Reapit Sales.

    Add E-Newsletter SectionsUpdated 2026-06-22

    This article explains how to add e-Newsletter sections (e.g. Auction Timetable, Current Listings, Feature Property, News Item, OFI or Sold Properties, etc.) in Reapit Sales.

    Add Other DateUpdated 2026-06-22

    This article runs through how to add other date in Reapit Sales.

    Add Recent Sales Results to E-NewsletterUpdated 2026-06-22

    This article shows how to add recent sales results to e-Newsletter in Reapit Sales.

    Add Related PropertyUpdated 2026-06-22

    This article runs through how to add related property in Reapit Sales.

    Add SupplierUpdated 2026-06-22

    This article runs through how to add supplier in Reapit Sales.

    Add Testimonials to General E-NewslettersUpdated 2026-06-22

    This article shows how to add testimonials to general e-Newsletter in Reapit Sales.

    Add/Edit Buyer/Tenant RequirementsUpdated 2026-06-22

    This article runs through how to add or edit a buyer/tenant requirement in Reapit Sales.

    Adding Supplier Items and Expense CategoriesUpdated 2026-06-22

    This article runs through about adding supplier items and expense categories in Reapit Sales. The processes in this article include: Adding Supplier Items Adding Expense Categories

    Additional Contact DetailsUpdated 2026-06-22

    This article runs through about adding contact details in Reapit Sales.

    Advanced Contact SearchUpdated 2026-06-22

    This article runs through how to perform advanced contact search in Reapit Sales.

    Archive Contact/Supplier/BusinessUpdated 2026-06-22

    This article explains how to archive contact/supplier/business card in Reapit Sales.

    Attach File to E-NewsletterUpdated 2026-06-22

    This article shows how to attach file to e-Newsletter.

    Avery Mailing Label PrintingUpdated 2026-06-22

    This article will cover performing label printing in Reapit Sales.

    BCC to CRM TroubleshootingUpdated 2026-04-08

    This article will assist you if you are experiencing issues with Email to CRM in Reapit Sales.

    Bulk UpdateUpdated 2026-06-22

    This article runs through how to bulk update contacts in Reapit Sales.

    CC/BCC Contacts & Staff MembersUpdated 2026-04-08

    This article will walk you through using the Cc/Bcc option in Reapit Sales when emailing contacts and staff members, along with the permission rules.

    Change Property Status to LeasedUpdated 2026-06-22

    This article runs through how to change property status to leased in Reapit Sales.

    Clone E-NewsletterUpdated 2026-06-22

    This article explains how to clone e-Newsletter in Reapit Sales.

    Clone/Relist Rental ListingsUpdated 2026-06-22

    This article runs through how to clone/relist rental listings in Reapit Sales.

    Conduct a Mail Merge to ContactsUpdated 2026-06-22

    The following tutorial demonstrates how to conduct a Letter Mail merge as a bulk communication to your contact database.

    Conduct a Mail Merge to PropertiesUpdated 2026-04-08

    This article will cover performing the mail merge to properties in Reapit Sales.

    Contact Action IconsUpdated 2026-06-22

    This article explains the contact action icons in Reapit Sales.

    Contact Card Left Panel TabsUpdated 2026-06-22

    This article explaines contact card left panel tabs in Reapit Sales.

    Contact CSV DownloadUpdated 2026-06-22

    This article runs through about contact CSV download in Reapit Sales.

    Contact OwnershipUpdated 2026-06-22

    This article explaines contact ownership in Reapit Sales.

    Contact Variables Best Practice - Rules and RecommendationsUpdated 2026-06-22

    This article covers the best rules and recommendations for Contact Variables in Reapit Sales.

    Contact Variables Part 1Updated 2026-06-22

    This article will cover the contact variables available for use in Reapit Sales.

    Contact Variables Part 2Updated 2026-06-22

    This article will cover the contact variables available for use in Reapit Sales. Included variables in this article: OWNER OWNER ABSENTEE OWNER OCCUPIER PAST BUYER PAST LANDLORD PAST OWNER PAST TENANT PAST VENDOR PROSPECTIVE BUYER PROSPECTIVE LANDLORD PROSPECTIVE TENANT PROSPECTIVE VENDOR REFERRER SOLICITOR STRATA MANAGER SUPPLIER TENANT TRADESPERSON VALUER VENDOR VENDOR SOLICITOR

    Copy a Letter TemplateUpdated 2026-06-22

    This article will cover how to create letter templates in Reapit Sales.

    Create a Letter for a ContactUpdated 2026-06-22

    This article runs through how to create a letter to a contact in Reapit Sales.

    Create a Letter TemplateUpdated 2026-06-22

    This article will cover how to create letter templates in Reapit Sales

    Create a Rental ListingUpdated 2026-06-22

    This article runs through how to create a rental listing in Reapit Sales.

    Create an E-NewsletterUpdated 2026-06-22

    This article explains how to create an e-Newsletter in Reapit Sales.

    Create Email TemplateUpdated 2026-04-08

    This article shows how create an email template in Reapit Sales.

    Create Landlord Activity ReportUpdated 2026-06-22

    This article runs through how to create landlord activity report in Reapit Sales.

    Create SMS TemplateUpdated 2026-06-19

    This article shows how to create SMS template in Reapit Sales.

    Custom Banner for General eNewslettersUpdated 2026-06-22

    This article shows how to add custom banner for general e-Newsletter in Reapit Sales.

    Delete a Letter TemplateUpdated 2026-06-22

    This article will cover how to delete a letter template in Reapit Sales.

    Delete/Edit Email TemplateUpdated 2026-04-08

    This article will run through how to edit and delete an email template from your account in Reapit Sales. You can delete templates created via your login. This change applies to emails, letters and SMS that you have created.

    Deleting an SMS TemplateUpdated 2026-06-22

    This article will run through how to delete an SMS template from your account in Reapit Sales.

    Distribute SMS AccessUpdated 2026-06-22

    This article shows how to distribute SMS access in Reapit Sales.

    Do Not Contact RestrictionsUpdated 2026-06-22

    This article runs through how to manage do not contact restrictions in Reapit Sales.

    E-Newsletter Articles & Blog PostsUpdated 2026-06-22

    This article explains about articles and blog posts in e-Newsletter within Reapit Sales.

    E-Newsletter ReportUpdated 2026-06-22

    This article shows how to view and navigate e-Newsletter report in Reapit Sales.

    Edit a Letter TemplateUpdated 2026-06-22

    This article will cover how to edit a letter template in Reapit Sales.

    Edit E-Newsletter SectionUpdated 2026-06-22

    This article shows how to edit e-Newsletter section in Reapit Sales.

    Edit SMS TemplateUpdated 2026-06-22

    This article shows how to edit SMS template in Reapit Sales.

    Edit/Delete CategoriesUpdated 2026-04-10

    The article demonstrates how to edit or delete Categories within Reapit Sales.

    Email ContactUpdated 2026-06-22

    This article runs through how to send an email to a contact in Reapit Sales.

    Email ReportUpdated 2026-04-08

    This article explains how to access, download and view the Email Report in Reapit Sales.

    Email to CRM - How It WorksUpdated 2026-04-08

    This article explains the process of capturing emails sent or received outside of Reapit Sales.

    Existing/Duplicate Contact Manager within the Reapit Sales DesktopUpdated 2026-06-22

    This article will detail how to search and add a contact to an Open for Inspection within the Reapit Sales desktop using a unique identifier.

    Existing/Duplicate Contact Manager within the Reapit Sales(mobile)Updated 2026-06-22

    This article will detail how to search and add a contact to an Open for Inspection within the Reapit Sales(mobile) using a unique identifier.

    Financial InformationUpdated 2026-06-22

    This article runs through how to add financial information in Reapit Sales.

    Getting Started with Email to CRMUpdated 2026-04-08

    The Email to CRM Functionality (also known as BCC to CRM) allows you to capture email communication that you are sending to or receiving from your contacts outside of Reapit Sales.

    How Can Staff Create Their Own Private Custom ClassesUpdated 2026-08-10

    This article will cover creating staff creating private custom classes in Reapit Sales.

    How do I Hide a Listing from the Property Alert?Updated 2026-04-08

    This article will cover how to hide a listing from the property alert in Reapit Sales.

    How do I preview Property Alerts?Updated 2026-04-07

    This article will cover previewing property alerts with Reapit Sales.

    How to Add a Video to E-NewsletterUpdated 2026-06-22

    This article shows how to add a video to e-Newsletter in Reapit Sales.

    How to add an attachmentUpdated 2026-04-08

    This article shows how to securely attach and send documents from your listing via email in Reapit Sales.

    How to Create a Custom Class GroupUpdated 2026-08-10

    This article runs through how to create a custom class group in Reapit Sales. Note: Master Users Only

    How to Edit Letter MarginsUpdated 2026-06-22

    This article will cover how to edit margins in Reapit Sales.

    How to Import Custom EDM/Brochures into E-NewsletterUpdated 2026-06-22

    This guide will walk you through the process of importing custom EDM/Brochures into an E-Newsletter within Reapit Sales.

    How to insert a link in an email or email templateUpdated 2026-04-08

    In this article we will demonstrate how to insert a link into an email within Reapit Sales.

    How to Insert an ImageUpdated 2026-06-22

    This article will cover how to insert an image in Reapit Sales.

    How to Insert VariablesUpdated 2026-04-08

    This article will cover inserting variables into your communications in Reapit Sales.

    How to Paste from WordUpdated 2026-04-08

    This article will cover pasting contents from Microsoft Word to your template in Reapit Sales.

    Import ContactsUpdated 2026-06-22

    This article runs through how too import contacts in Reapit Sales.

    Insert and Clean Hidden Letter SpacingUpdated 2026-06-22

    This article will cover how to insert and have clean hidden letting spacing formatting in Reapit Sales.

    Insert Images into EmailUpdated 2026-04-08

    This article explains how to add and image to an email template in Reapit Sales.

    Insert Images to E-NewslettersUpdated 2026-06-22

    This article shows how to insert image to e-Newsletter.

    Insert Links to E-NewslettersUpdated 2026-06-22

    This article shows how to insert links to e-Newsletter. The processes in this article include: Inserting Link to a Text Inserting Link to an Image

    Insert Open for InspectionsUpdated 2026-06-22

    This article shows how to insert open for inspection section in e-Newsletter within Reapit Sales.

    Insert Quick Links/Call to Action into E-NewsletterUpdated 2026-06-22

    This article explains how to insert quick links/call to action into E-Newsletter in Reapit Sales.

    Insert Update Requirements to E-NewslettersUpdated 2026-06-22

    This article shows how to insert update requirements to e-Newsletter in Reapit Sales.

    LetterheadUpdated 2026-06-22

    This article explains about letterhead in Reapit Sales.

    Log a Contact EnquiryUpdated 2026-06-22

    This article runs through how to log a contact enquiry in Reapit Sales.

    Log a Phone CallUpdated 2026-06-22

    This article runs through how to log a phone call within a contact in Reapit Sales.

    Main Contact Panel & TabsUpdated 2026-06-22

    This article runs through about main contact panel and tabs in Reapit Sales.

    Manage Individual User SMS CreditsUpdated 2026-06-22

    This article runs through how to manage individual user SMS credits in Reapit Sales.

    Manage Preferences and Unsubscribe E-NewsletterUpdated 2026-06-22

    This article runs through how to manage preferences and unsubscribe e-Newsletter in Reapit Sales. Note: These buttons do not work on test (send for testing) emails.

    Managing Custom Classes as a Master UserUpdated 2026-08-10

    This article provides a comprehensive guide to creating, editing, and deleting Custom Classes, which enables you to organise your contacts into additional categories. These Custom Classes can be established at an office level by Master Users or by Individual Users with the appropriate permissions. Note: This tutorial is intended for users with the relevant permissions. Users with access levels that allow for the creation of custom classes can click here to learn how to create custom classes. Master Users have the ability to create Custom Classes within their system, which can either be shared with all staff members or viewed exclusively by individual staff members. The processes in this article include: How to Create a Custom Class How to Edit or Rename a Custom Class How to Delete a Custom Class Custom Class Permissions Custom Class Reporting

    Managing Email TemplatesUpdated 2026-04-08

    This article will cover managing email templates, including creation, sharing, editing and deletion within Reapit Sales.

    Managing SMS CreditsUpdated 2026-06-22

    This article runs through about managing SMS credits in Reapit Sales.

    Match Suitable PropertiesUpdated 2026-06-22

    This article runs through how to match suitable properties in Reapit Sales. The processes in this article include: Matching Properties through a Contact Card Matching Properties through the Fast Finds Results Panel

    Merge Duplicate ContactsUpdated 2026-06-22

    This article runs through how to merge duplicate contacts in Reapit Sales. Note: Only those with permission to merge duplicates can complete this task.

    Office-Wide SMS CreditsUpdated 2026-06-22

    This article runs through about office-wide SMS credits in Reapit Sales.

    Print Detailed Contact ReportUpdated 2026-06-22

    This article runs through how to print detailed contact report in Reapit Sales.

    Property Agent VariablesUpdated 2026-06-22

    This article will cover the property agent variables available for use in Reapit Sales.

    Property AlertsUpdated 2026-04-08

    This article will cover property alerts in Reapit Sales.

    Property VariablesUpdated 2026-06-22

    This article will cover the property variables available for use in Reapit Sales.

    Prospective Tenant PanelUpdated 2026-06-22

    This article runs through the prospective tenant panel in Reapit Sales.

    Purchase SMS CreditsUpdated 2026-06-22

    This article runs through how to purchase SMS credits in Reapit Sales.

    Related ContactsUpdated 2026-06-22

    This article runs through how to manage related contacts in Reapit Sales. The processes in this article include: How to add a Related Contact How to remove a Related Contact How to update the relationship for a Related Contact

    Remove E-Newsletter SectionsUpdated 2026-06-22

    This article shows how to remove e-Newsletter sections in Reapit Sales.

    Sales Trust & Financial VariablesUpdated 2026-06-22

    This article will cover the sales trust and financial variables available for use in Reapit Sales.

    Saving and Managing Advanced Contact SearchesUpdated 2026-06-22

    This article runs through saving and managing advanced contact searches in Reapit Sales. The processes in this article include: Creating Saved Search How to find Saved Search How to edit Saved Search How to remove Saved Search Note: The saved search will save the search criteria, not the actual results therefore any new contacts will appear each time you run the search.

    Scheduled E-NewsletterUpdated 2026-06-22

    This article explains about e-Newsletter in Reapit Sales. The processes in this article include: Scheduling an E-Newsletter Deleting/Pausing a Scheduled E-Newsletter

    Send a Rental ApplicationUpdated 2026-06-22

    This article runs through how to send a rental application in Reapit Sales.

    Send Bulk E-NewsletterUpdated 2026-08-13

    This article shows how to send bulk e-Newsletter in Reapit Sales.

    Send Bulk EmailUpdated 2026-04-09

    This article will demonstrate how to send a bulk email to a list of contacts using Advanced Contact Search in Reapit Sales.

    Send Bulk SMSUpdated 2026-06-22

    This article shows how to send bulk SMS using advanced contact search in Reapit Sales.

    Send E-Newsletter via a Contact CardUpdated 2026-06-22

    This article runs through how to send e-Newsletter via a contact card in Reapit Sales.

    Share a Letter TemplateUpdated 2026-06-22

    This article will cover how to share a letter template in Reapit Sales.

    SMS ContactUpdated 2026-06-22

    This article runs through how to send SMS to a contact in Reapit Sales. Note: SMS is enabled in all systems and initial access is given to Master Users Only.

    SMS Credit Purchases ReportUpdated 2026-06-22

    This article will run through how you can view all SMS purchases in the system and download/reprint a copy of the tax invoice in Reapit Sales.

    SMS Credits Audit ReportUpdated 2026-06-22

    This article runs through SMS Credits Audit Report in Reapit Sales.

    SMS Credits Consumed ReportUpdated 2026-06-22

    This article runs through how to view SMS Credits Consumed Report in Reapit Sales.

    SMS ReportUpdated 2026-06-22

    This article shows how to run SMS report in Reapit Sales.

    SMS VerificationUpdated 2026-06-22

    This article runs through about SMS verification in Reapit Sales.

    Social Media AccountsUpdated 2026-06-22

    This article runs through about social media account in contact card within Reapit Sales.

    Staff & Office VariablesUpdated 2026-06-22

    This article will cover the staff and contact variables available for use in Reapit Sales.

    Subscribe Contacts & Subscription CategoriesUpdated 2026-06-22

    This article runs through how to subscribe contacts and the subscription categories in Reapit Sales.

    Subscribe Contacts to Property AlertsUpdated 2026-04-07

    This article will cover subscribing contacts to property alerts with Reapit Sales.

    Supplier ReconciliationUpdated 2026-06-22

    This article runs through supplier reconciliation in Reapit Sales. Note: This report can be used to update and identify when suppliers have invoiced agencies for payment or payment has been made to a supplier.

    System-Wide SMS CreditsUpdated 2026-06-22

    This article run through system-wide SMS credits in Reapit Sales.

    Tasks & Activity SchedulesUpdated 2026-06-22

    This article shows task & activity schedules in Reapit Sales.

    Template CategoriesUpdated 2026-04-10

    The article demonstrates how offices can define Categories for their Marketing Expenses, Activity Schedule Templates and Letter/Email/SMS Templates using Template Categories within Reapit Sales.

    View Applied Activity SchedulesUpdated 2026-06-22

    This article runs through how to view Applied Activity Schedules to a contact in Reapit Sales.

    View Available Letter TemplatesUpdated 2026-06-22

    This article will cover how to view available letter templates in Reapit Sales.

    View Contact Buyer/Tenant ActivityUpdated 2026-06-22

    This article runs through how to view properties a contact has enquired about, inspected, taken a contract or made an offer on in Reapit Sales.

    View Contact Communication HistoryUpdated 2026-06-22

    This article runs through how to view contact communication history in Reapit Sales.

    View Contact ModificationsUpdated 2026-06-22

    This article runs through how to view contact modifications in Reapit Sales.

    View Contact Notes HistoryUpdated 2026-06-22

    This article runs through how to view contact notes history in Reapit Sales.

    View More ButtonUpdated 2026-06-22

    This article explains about view more button in e-Newsletter within Reapit Sales.

    What is the difference between Unsubscribed, Do Not Contact and Archived Contacts?Updated 2026-07-08

    This article will cover the difference between unsubscribed, do not contact and archived contacts in Reapit Sales.