Reapit Verify - Case Creation and Management

Reapit Verify - Case Creation and Management

This article covers how to initiate, manage and trigger know your customer checks for a contact by creating a case in Reapit Verify. This is used when you need to verify a vendor, buyer, or other related party against your AML/CTF requirements.

The processes in this article include:

• Creating a Case
• Risk Assessments: Completing a Risk Assessment, How to Complete a Risk Assessment from Reapit Verify, Setting Up Risk Assessments

Creating a Case

This process outlines how to create a new case in Reapit Verify. https://verify.reapit.com.au/

1. Select Create case.
2. Search and select the Property Address.

Note: If the address does not appear, click on Enter Manually to complete the details.

1. Select + Add a Verification. For multi-site offices, select the required office.

2. Select the Contact type and Role. Select the Listing Agent. Note: If the agent does not appear, click on Enter Manually to complete the details.

3. Enter first name, last name, email address, and mobile number.

4. Choose the Verification type:

• Simple verification: Basic ID Checks.
• Advanced check: Biometric and document verification.

2. Select Add verification.
3. Options:

• To add more people, select Add another verification and repeat the previous steps.

• Add notes to the case.

1. Select Create case.
2. A SMS is sent automatically to each person added for verification.
3. Once the contact completes the checks, the status updates to show completion.

How to Complete a Risk Assessment from Reapit Verify

This process explains how to complete (and later update) a case risk assessment in Reapit Verify. The answers you record determine the case risk level and help ensure the case is escalated for review when required.

1. In Reapit Verify, select the relevant case to open.
2. Navigate to the Risk Assessment section.
3. Select Start Assessment.
4. Answer all risk assessment questions.
5. Select Save.
6. Review the case Risk level (calculated from your answers).
7. To update the risk assessment later (for example, after adding an additional party such as a buyer):
8. Select Update risk assessment.
9. Review the questions and update any answers.
10. Select Update.
11. Confirm the case Risk level updates automatically based on the revised answers.