Communication FAQs

Overview

This article answers the questions our support team is asked most often about sending email, SMS and letters from Reapit Sales, and about how communication is recorded against contacts.

Why are my emails not sending?

Check Settings › Email to confirm your mailbox is connected. If the connection shows as expired, select Reconnect and sign in to your email provider again. Emails queued while the connection was down are sent automatically once it is restored.

How do I send an SMS to multiple contacts at once?

Run a contact search, tick the contacts you want to message, then select Bulk actions › Send SMS. Merge fields such as first name are personalised per recipient. Bulk SMS requires SMS credits — your administrator can check the balance under Settings › SMS.

Where can I see all communication with a contact?

Open the contact record and select the Timeline tab. Emails, SMS messages, phone notes and letters appear in date order. Use the filter icons at the top of the timeline to show a single channel.

Can I unsend or edit a sent email?

No. Once an email leaves Reapit Sales it cannot be recalled. If you need to correct something, send a follow-up email. Drafts, however, can be edited or deleted at any time from the Drafts folder.

Why did a contact stop receiving my marketing emails?

The contact has most likely unsubscribed. Unsubscribed contacts show a No marketing flag on their record and are automatically excluded from bulk email. Transactional emails, such as inspection confirmations, are still delivered.

Note: You cannot manually remove the unsubscribe flag on a contact's behalf. The contact must re-subscribe using the link in any previous marketing email.

Do replies to my emails come back into Reapit Sales?

Yes, provided your mailbox is connected. Replies thread onto the original email in the contact timeline, and you receive a notification in the bell icon in the top-right corner.

How do I set up an email signature?

Go to Settings › Email › Signature, compose your signature using the editor (images and links are supported), and select Save. The signature is appended to individual and bulk emails automatically.

Tip: Office administrators can create a shared signature template so branding stays consistent across the team.