Reapit Verify Case Creation and Management

Overview

A case is the unit of work in Reapit Verify — one case per person being verified, holding their verification request, evidence, risk assessment and outcome. This article covers:

• Creating a case
• Sending the verification request
• Tracking case status
• Reviewing flagged cases

Creating a case

1. Open the listing or sale in Reapit Sales and select the Verify tab, or open Reapit Verify and select + New Case.
2. Select the contact to be verified. Name, mobile number and email pre-fill from the CRM record.
3. Choose the case type — Vendor, Purchaser or Other — and confirm the linked property.
4. Select Create case. For companies and trusts, create a case for each individual who must be verified, such as directors and beneficial owners.

Tip: Confirm the contact's mobile number before creating the case. Most stalled verifications trace back to a request sent to an old number.

Sending the verification request

1. From the case, select Send request and choose SMS, Email or both.
2. The customer receives a secure link and completes verification on their own device — photographing their ID and taking a liveness selfie. No app install is required.
3. The link is valid for 7 days. Use Resend if it expires, or Copy link to send it through another channel.
4. For customers unable to complete the digital flow, select Manual verification and follow the prompts to record sighted documents in person.

Tracking case status

Cases move through the following statuses:

• Created — the case exists but no request has been sent.
• Sent — the request is with the customer.
• In progress — the customer has opened the link and started.
• Complete — Verified — checks passed and the risk assessment is recorded.
• Flagged for review — one or more checks need human review.
• Expired — the request lapsed without completion.

The Dashboard shows all cases across the office. Filter by status, agent or property, and sort by age to chase outstanding requests.

Reviewing flagged cases

1. Open the flagged case and read the review reasons — for example, a low-quality document photo or a name mismatch against the CRM record.
2. Review the captured evidence alongside the reasons.
3. Either Approve with note, recording your reasoning, or Request re-verification to send the customer a fresh link.
4. Escalate to your compliance officer where your AML/CTF program requires it. All review decisions are recorded in the case audit trail.