Understanding the Numbers

Overview

Your Move Me In dashboard and monthly performance report include several statistics that describe how your referrals are performing. This article explains what each number means and how to use them to improve results.

Key metrics explained

• Referrals sent — the total number of tenants and purchasers referred by your office in the period.
• Contact rate — the percentage of referred customers Move Me In was able to reach. A low contact rate usually points to referrals being sent late or with incomplete phone numbers.
• Conversion rate — the percentage of contacted customers who connected at least one service.
• Services per connection — the average number of services (electricity, gas, internet, and so on) arranged per connected customer.
• Average days to connect — the average time between the referral arriving and the first service being confirmed.

Where to find your numbers

1. Sign in to the Move Me In portal and select Dashboard.
2. The tiles across the top show the current month; select a tile to see the 12-month trend.
3. Use the office selector in the top-right corner if you have access to more than one office.

Note: Dashboard figures update overnight. A referral sent today will appear in tomorrow's numbers.

Improving your contact rate

Contact rate is the metric offices can influence most directly:

1. Send referrals as soon as the tenancy is approved or the contract is unconditional — customers are hardest to reach after they have already moved.
2. Confirm the customer's mobile number and email address are current before submitting.
3. Let the customer know at signing that Move Me In will call them, so the call is expected.

Tip: Offices that mention Move Me In at the lease-signing appointment typically see contact rates above 85%.

Reading the monthly report

The monthly report emailed to your nominated contact contains the same metrics as the dashboard, plus a line-by-line list of every referral and its outcome. Use it to:

1. Reconcile referrals against your own new-tenancy and settlement lists.
2. Identify team members whose referrals are missing contact details.
3. Track conversion trends across quarters rather than single months.